Call Accounting and Analytics for Microsoft Teams

Enghouse Proteus call analytics for Microsoft Teams is an advanced application that can be fully embedded as an app into your Microsoft Teams client or accessed via a browser. Designed to provide medium to large corporations detailed analysis of corporate communications and collaboration systems. Helping businesses to maximize their return on investment and management of these business critical services.

Enghouse Proteus provides companies with comprehensive analysis of Microsoft Teams usage and can combine this with analysis from other communications platforms in use within your organisation, to provide a consolidated view across your business. This is achieved by presenting analysis, via dashboards and reports of call records and QoS data imported from Teams and other sources. It is one of the first Call Record analytics applications for Microsoft Teams on the market.

Deliver detailed analysis of Microsoft Teams
and other communications systems

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Productivity and KPI Measurements

Measure staff activity to ensure both productivity and work-life balance is maintained.  This is particularly relevant with high levels of home working.

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Migration Planning

If you are transitioning from on-premise PBX systems or Skype for Business to MS Teams. Proteus is ideally placed to provide detailed usage analysis before, during and after migration.

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Quality of Service

Monitor your communications network and remote workers to ensure consistent quality of service is being maintained and identify issues quickly.

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Cost Management

Identify unused or under used assets for discontinuation; run cost analysis and cost allocation on PSTN and mobile services; identify potentially costly fraudulent use of services.

e-Guide: Call Accounting and Analytics – Benefits to your Business

Enghouse Proteus call analytics provides business analysis tools focused on interpreting the complex usage and costs associated with their communications and collaboration platforms.

Effective call accounting helps all parts of the organisation, extending far beyond the contact centre and customer-facing business units through to the back office.

This guide outlines six key benefits – and how call accounting can optimise your business.

  • Network Migration
  • Cost Management
  • Network Optimisation
  • Security and Compliance
  • Agent Productivity and KPI Measurements
  • Quality of Service

Please complete the form to download the e-book. Let us know if you would like to find out more or would like a to see a product demo.

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UNICODE Case Study Podcast

Long-standing key partner Unicode joined Enghouse to discuss their experience using Enghouse Proteus call accounting solution.


Product Sheet

Download the Enghouse Proteus product sheet for key use cases and full product capabilities.